Refund policy

Overview

At Yookstore.com, we want you to love what you ordered. If something isn't quite right, we’re here to help. You have 14 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging with all tags attached.

Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons:

Perishable goods (food, flowers, plants).

Custom or personalized products.

Personal care goods (beauty products, earrings).

Final sale items or gift cards.

The Return Process

Contact Us: Email us at Yookstore@gmail.com with your order number and reason for return.

Ship It Back: Once approved, we will provide instructions on where to send your package. Note: Customers are responsible for paying their own shipping costs for returning items unless the item is defective.

Inspection: Once we receive your item, we will notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.